Deadline for Response to a Claim:
According to Circular No. 2,016 issued by the Central Bank of Uruguay:
The response provided to the client in the case of a complaint may not be more than fifteen consecutive days counted from the date of submission of the complaint. Provided that the nature of the claim so warrants, said period may be extended only once for another fifteen consecutive days, and the client must be informed in writing indicating the reasons for the extension.
In the event that in order to investigate the problem, institutions from abroad must necessarily intervene, the local Institution may extend the second response period beyond fifteen consecutive days, and must inform the client of the estimated date of response and make their best efforts in that regard.
The written response will not be necessary if the complaint is resolved in favor of the client within two business days.
In case Centro Sudamericano S.A. understand that the claim is unjustified, the client must be informed in writing on the grounds that the request will not be addressed.
Likewise, the client may go before the Central Bank of Uruguay in case of disagreement with the decision adopted or in case the claim is not resolved within the established deadlines.
Delta Servicios Financieros (Centro Sudamericano S.A.) is a Financial Services Company, regulated and supervised by the Central Bank of Uruguay, for more information you can access www.bcu.gub.uy.
Claims Attention Service:
Centro Sudamericano S.A. It has a complaint handling procedure available to the Client, so that in case of disagreement with the execution or operation of the services provided, he can express his concerns and claims.